A Complete System to Confidently Support Higher-Level E/M Codes

High-level E/M visits are some of the most valuable services your clinicians provide — yet downcoding continues to drain revenue from even the most efficient practices. A single 99205 mistakenly dropped to a 99203 can cost you more than $100 per visit, and over the course of a year, those losses easily climb into the tens of thousands.

Downcoding isn’t just a documentation issue — it’s a profitability issue.

The good news: downcoding is absolutely preventable. With the right strategy, your practice can confidently code high-complexity visits, stay fully compliant, and finally collect the reimbursement you’ve earned.

In this fast-paced 60-minute training, nationally respected practice management expert Jill Arena and physician leader Anne Hirsch, MD, will walk you through the exact steps successful practices use to:

• Capture the true complexity of the visit
• Align time, data, and decision-making with higher-level E/M codes
• Eliminate the documentation habits that trigger automatic downcoding
• Defend complex visits with clear, compliant clinical language

You’ll leave with practical tools your team can implement the same day.

What You’ll Learn

During this high-impact session, you'll discover how to:

• Use specific documentation language that clearly supports higher-complexity E/M levels
• Track and capture total visit time without slowing down workflow
• Avoid the top undercoding mistakes clinicians make every day
• Appropriately incorporate Social Determinants of Health to justify higher-level codes
• Use your EHR to surface the details auditors look for
• Replace “risky shortcuts” that lead to automatic downcoding
• Analyze real patient scenarios and learn how to code them correctly
• …and much more

This training focuses on ethical, compliant, fully defensible coding — giving you the confidence to code at the correct level every time.

Who Should Attend?

This training is designed for:

• Providers
• Coders
• Billing staff
• Practice managers
• Anyone involved in documenting or coding office visits

If your practice provides complex patient care and you want to get paid accurately for it, this session is for you.