Your patient credit balances are putting your practice at risk for repayment demands, corrective action plans, and expanded scope audits.

Federal law has long required your practice to have a formally documented process to track patient overpayments and refund timelines. Now, a new Florida patient overpayment law has placed this federal requirement directly in the spotlight—putting practices at greater risk of audit scrutiny and enforcement.

Historically, when states codify stricter versions of existing federal requirements, other states follow and audit scopes often expand. That means whether your practice is in Florida or not, you may be affected unless you take action now.

During this 60-minute live online training, nationally recognized healthcare attorney Amanda Waesch, Esq., will walk you step-by-step through how to comply with the federal patient overpayment law, understand your obligations, assess the risks of inaction, and prepare your practice before enforcement escalates further.

What You'll Learn

• Implement refund processes that align with federal expectations and stricter state laws like Florida’s
• Document refund activity in a way that withstands audits and due diligence reviews
• Reduce exposure to repayment demands, corrective action plans, and expanded audits
• Strengthen refund compliance processes before auditors request proof
• Prepare for other states adopting similar or stricter refund laws in 2026 and beyond
• Reduce timelines for patient credit balance refunds
• Avoid missing patient credit overpayments that delay required refunds
• Identify the most common causes of overpayments to reduce liability
• Prepare for increased scrutiny as enforcement ramps up in 2026

Why This Training Is Critical

Auditors are already requesting documentation related to the handling of patient credit balances as part of routine due diligence under the patient overpayment law.

If you cannot demonstrate clear policies, defined processes, and proper documentation—even if you ultimately issue refunds—you may face significant penalties, corrective action plans, expanded audit scopes, and legal expenses.

Failure to clearly and compliantly address patient credit balances exposes your practice to heightened audit scrutiny and costly compliance violations.

Who Should Attend

• Practice Owners
• Practice Administrators
• Billing Managers
• Compliance Professionals
• Revenue Cycle Managers

Registration for this must-attend training is limited to ensure an optimal learning experience. You can’t afford to miss this session—secure your spot today.