In today’s multifamily housing industry, technology dominates much of our work—but some of the toughest challenges remain decidedly low-tech. Chief among them: bed bugs.

For property managers, keeping communities clean, safe, and welcoming is a top priority. Bed bugs, however, bring unique complications. They’re resilient, adaptable, and damaging not only to your residents’ comfort but also to your property’s reputation if not addressed quickly and effectively.

This webinar delivers practical, step-by-step strategies to help multifamily professionals recognize, prevent, and eliminate bed bug infestations. You’ll also gain guidance on HUD compliance requirements and learn how to create sustainable long-term management policies that protect both your residents and your bottom line.

Key Areas Covered:

Understanding the Enemy

• Life cycle and behavior: where bed bugs hide and how they spread
• Early detection and identification tips

Prevention Strategies

• Routine inspections: best practices and red flags to watch for
• Tenant education: how to engage residents as partners in prevention
• Maintenance protocols: ongoing cleaning and monitoring practices

Managing Active Infestations

• First response steps when bed bugs are discovered
• Treatment options: chemical vs. non-chemical approaches
• Partnering with pest control professionals for effective eradication

Resident Communication & Compliance

• Communicating with tenants clearly and empathetically
• Documenting incidents, treatments, and follow-ups
• HUD guidelines and legal responsibilities for property managers

Building a Long-Term Plan

• Crafting effective policies for your community
• Setting up continuous monitoring and reassessment
• Cost-effective prevention measures to reduce long-term expenses

Learning Objectives

By the end of this session, participants will be able to:

• Recognize early warning signs of bed bug infestations.
• Understand bed bug biology to predict high-risk areas.
• Compare treatment methods and avoid ineffective DIY solutions.
• Communicate effectively with residents to ensure cooperation.
• Evaluate and select professional pest control strategies.
• Develop inspection, monitoring, and documentation protocols.
• Apply HUD compliance and tenant rights considerations.
• Create a cost-effective, sustainable management plan for their properties.

Who Should Attend

Community Managers, Regional/Area Managers, Leasing Managers, Maintenance Supervisors & Technicians, and Training/Compliance Professionals.