Complaints alleging discrimination based upon disability account for more than half of all reported fair housing complaints. The majority of complaints are due to ignorance of the law, resentment or people thinking they know better than HUD and DOJ. While anyone can request an accommodation or modification based upon a disability, it is up to a multifamily professional to determine if the request is reasonable.

What exactly is “reasonable” – what criteria should we use when evaluating requests? What is a “reasonable alternative?” What are we allowed to ask – and ask for – when determining if a request is reasonable? What do HUD, DOJ and the courts say about our responsibilities and how to meet them? Can we still be sued or be the subject of a complaint even if we do everything correctly?

How are you ensuring all team members are aware of how easy it is to inadvertently violate the privacy of a resident or give someone just enough information to “game the system” when it comes to turning a pet into an assistive animal or obtain a reserved parking space?

Get the answers to these questions and more in the fast-paced presentation!

What We Will Cover:

• Protections for disabled persons
• Workflow for intake, analysis, and disposition of requests
• Accommodations and modifications
• What is reasonable?
• What is a reasonable alternative?
• Appropriate questions
• When can verification be required?
• Response time in the post-COVID world
• What is an Interactive Process and when is it used?
• Summary of best practices

Who Should Attend:

Multisite Managers/VP/Directors (Regional, Area, District), Onsite Managers (Property/Community), Leasing Professionals and Managers, Training & Development Staff, Compliance Staff, Maintenance/Service Managers/Directors/Supervisors, HR Staff

What You Will Learn:

During this session, we’ll review the overall fair housing protections afforded to people with a disability and the definitions and practical application of the elements of fair housing compliance for persons with a disability.

You’ll learn the best practices regarding intake, analysis and disposition of requests for accommodations and modifications and how to clarify the application of the “reasonable” standard for analyzing requests. Finally, you’ll learn what questions you may and may not ask and when to require documentation.