From Hoarding and Pet Violations to Noise Complaints: Managing Resident Infractions in 2024

Marketing and Empathy Psychology

By - Paul Flogstad

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Join industry expert Paul Flogstad as he addresses the common challenges faced by property managers and property owners daily. This comprehensive webinar will provide you with the knowledge and tools needed to effectively document and resolve various tenant violations. Paul will also tackle the trending issue of Assistance Animals. By attending, you’ll gain the expertise to handle these requests properly.

Webinar Agenda:

Service/Assistive Animals: Get answers to frequently asked questions.
Hoarding: Learn strategies to manage residents who hoard.
Harassment and Bullying: Effective ways to address and document harassment.
Pets and Companion/Service Animals: Understand the regulations and best practices.
Unauthorized Residents: Steps to handle unapproved occupants.
Subleasing: Guidance on managing subleasing issues.
Pet Infractions: Address and document pet-related violations.
Parking Violations: Solutions for managing parking issues.
Inspection Damages: Documenting and addressing damages found during inspections.
Drug Use: Handling situations involving smoking weed and other drugs.
Noise Complaints: Strategies for managing noise-related issues.
Amenities Violations: How to enforce rules regarding property amenities.
Communication Documentation: Best practices for documenting all forms of communication, including texting.
Essential Tools: Tools you need to effectively manage and document these issues.

Webinar Highlights:

This webinar will offer innovative solutions for everyday problems at most properties. You’ll learn how to navigate fair housing regulations while addressing these common challenges.

Who Should Attend:

Property Owners
Property Managers
Housing Authority Staff
Compliance Staff

Gain practical insights and fresh approaches to effectively manage resident infractions by registering for this valuable webinar.

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Webinar Type

Clear

Speaker Detail

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, property management and property management consulting/training. Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies. He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public nationwide. Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a fair housing awareness program that is one of the first of its kind in the nation. It involves a three pronged approach to fair housing awareness. This approach makes use of an ombudsman concept and has proven to be very effective in dealing with discrimination and landlord/tenant issues. For over twenty years he was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management. Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association. Paul just authored a book which was released in January of 2015. It is titled: “Fair Housing: What Everyone Should Know”. This is a comprehensive book about the fair housing written with a property manager’s perspective and with real world examples. It is a great resource for anyone.