It’s Still a Zoo Out There: Managing Counterfeit Cats and Canines: A refresher on managing the proliferation of phony assistive animals and internet credentials

Marketing and Empathy Psychology

It's Still a Zoo Out There: Managing Counterfeit Cats and Canines: A refresher on managing the proliferation of phony assistive animals and internet credentials

By - Doug Chasick, CPM®, CAPS, Adv. RAM, SLE,

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Webinar Overview:

In recent years, the misuse of online credentials for assistive animals has made it challenging for housing professionals to distinguish between legitimate requests and fraudulent claims. While HUD’s 2020 “Assistance Animals Notice” laid out guidelines for evaluating reasonable accommodation requests, confusion still reigns among property managers about what is permissible under the Fair Housing Act (FHA). Many are left navigating a maze of complaints, lawsuits, and unclear regulations.

This comprehensive webinar provides a timely refresher on FHA compliance regarding assistive animals, shedding light on who qualifies, what documentation is necessary, and how to properly assess requests. Join Doug Chasick as he walks you through the critical updates, and equips you with the knowledge to confidently handle phony assistive animals and internet-based credential schemes.

Key Takeaways:

Understand the difference between legitimate assistive animals and pets.
Gain clarity on the types of accommodations you may be required to approve.
Learn how to distinguish between service animals and emotional support animals.
Explore what questions can be asked regarding an individual’s disability and the need for an assistive animal.
Get guidance on what verification and documentation you can request as a property manager.
Know which animals qualify as service or support animals, and which do not.

Webinar Agenda:

New legal definitions under the Fair Housing Act
Step-by-step guide to assessing accommodation requests
Managing the growing number of counterfeit assistance animal claims
Clarifying the terms: Service Animals, Support Animals, and Pets
How to document and verify requests appropriately
Best practices for approval or denial of requests

Who Should Attend:

On-site and multi-site Property Managers
Marketing and Leasing Directors
Training and Development Professionals

This session is designed to ensure you stay compliant while confidently managing the increasing cases of fraudulent assistive animal requests, safeguarding your properties from legal risks and unnecessary disputes.

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Webinar Type

Clear

Speaker Detail

Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments. Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.