Marketing and Empathy Psychology
Managing Anger, Stress & Conflict at Work: The Peacemaker Playbook for Conflict Resolution and Customer Retention Strategies

By - Anne Sadovsky

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Turn Tension into Triumph – Master Conflict Management & Communication Skills

In today’s high-stress environment, customers and colleagues are more frustrated and easily angered than ever before. Too often, negative interactions can lead to lost business, damaged relationships, and even legal battles.

Join Anne Sadovsky for this empowering session where you’ll learn proven techniques to diffuse conflict, communicate effectively, and create win-win outcomes for both your business and personal well-being. Don’t let tension rule the day—become the peacemaker and leader your team and customers need.

Key Takeaways:

  • Understand why 75% of employees leave their jobs due to interpersonal conflicts and how to prevent it.
  • Gain practical techniques to calm frustrated customers and coworkers.
  • Learn the magic words that soothe, versus fighting words that escalate situations.
  • Discover how to remain cool under fire and improve your people skills.
  • Identify the things you should NEVER say to customers or team members.

Why You Should Attend:

  • Enhance customer satisfaction and retention by mastering conflict resolution.
  • Protect your business from costly complaints, lawsuits, and lost productivity.
  • Ensure the safety and emotional well-being of both staff and clients through calm communication.
  • Equip your team with practical, actionable strategies for defusing stress and tension in any situation.

Who Should Attend:

  • Business Owners
  • HR Departments
  • Executives & Managers
  • Sales & Customer Service Teams

Become a master of communication and conflict resolution. Register now and keep your cool in every situation!

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Choose an option
Live
$199.00
Recording
$199.00
Transcript
$199.00
DVD
$249.00
Flashdrive
$249.00
Live, Recording & Transcripts
$349.00
Live + Recording
$299.00
Live + Transcript
$249.00
Recording & Transcript
$299.00
Flashdrive & Transcript
$299.00
DVD & Transcript
$299.00

Speaker Detail

Anne Sadovsky

Anne Sadovsky is a Dallas based professional speaker and consultant, and provides training, keynotes and counsel to a variety of industries, businesses and associations. She is a former Vice President of Marketing and Education of Lincoln Property Company and was the first female vice president in the company. Her expertise makes her a sought after speaker, consultant and trainer. She has officially flown over 4 million miles to share her experience, expertise, wisdom and wit. Anne is a widely published writer and a popular guest on radio and television talk shows nationally. In the 90s she appeared on Hour Magazine with Gary Collins. Her success story has been featured in many newspapers and magazines including MONEY MAGAZINE, TEXAS BUSINESS and LADIES HOME JOURNAL. MIRABELLA Magazine listed her as one of the One Thousand Women of the 90’s, along with Mother Teresa and Oprah Winfrey. Anne’s book “Mission Possible” with Stephen Covey and Brian Tracy is no longer available. She is affiliated with numerous business and professional organizations, several have honored her with Legends Awards. Thousands of people have been inspired and challenged by Anne’s story. Her message is common sense, entertaining, and enlightening. She specializes in teaching people skills and helps create success in business and personal lives. She has taught adult education classes at SMU in Dallas Texas Anne is one of the most astute trainers of stress management, people skills, and conflict resolution. She has made and saved her consulting clients millions of dollars. She has volunteered 35 years and served on the board at Nexus, a substance abuse treatment center for women and their children and is the volunteer coordinator at her church

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