FAQ

Audio Conference or Webinar FAQs

What is an Audio conference or Webinar?

Audio Conferencing is an excellent tool for education/training – all it takes is a phone and a good internet connection. It’s a product to enable anywhere, anytime learning for skill enhancement.

With Audio Conferencing you can listen to industry experts from the convenience of your office, home or on a mobile phone. You can get business enhancing information – without the cost, time and stress involved in travelling.

I can’t make the event at the scheduled time. Can I transfer my event to a colleague or view the event at a later time?

If for any reason you are unable to attend the session at the scheduled time, you can transfer your event by sending an email to support@webcon60.com . Remember to provide the participant’s name and contact details, so we can get in touch with them. All our webinar events are recorded and made available online. If you’d like to view the missed event, call us at 1-888-437-7218, and we will make the necessary arrangements.

How long is an audio conference?

We design audio conferences keeping in mind your busy schedule and comprehensiveness on the content. Most of the audio conferences are 60-minutes in length. Some of our audio conferences also extend to 90 to 120 minutes.

While another format of webinar or conference (least regular events) can be a half day long or full day long virtual program with duration of over 120 minutes.

What if the time and the date of conference don’t suit me?

You can certainly opt for Recordings of these conferences or purchase the conference transcripts (if available in PDF format). You can also request for a replay of the audio conference on any date convenient to you – all you need to do is contact our customer care.

How long will it take to receive my Recordings?

Recordings of webinars are delivered via email within 5 days after the live program takes place. Please be sure you have provided a valid email address when ordering to ensure delivery.

How do I register for an audio conference?

Once you have selected the event, there are four easy ways to register for the event

You can register for an event online Webcon60.com site under ‘webinar’ tab.

You can call our customer care at 1-888-437-7218 and register for the event. You can email to customer care at support@webcon60.com .

What type of equipment do I need?

All you need is a regular telephone—with speakerphone. And a good internet connection.

Can more than one person listen to the audio conference?

Your registration entitles one person to listen from one phone line as your log-in details are unique. If you have more than one employee listening, you can call customer service for registering multiple

attendees group at attractive discounted price. Similarly, if you have employees attending from multiple locations using multiple phone lines, please order for additional registrations.

When will I receive my program materials and dial-in information?

Two days prior to the audio conference, registered participants will receive an e-mail with detailed instructions to access the program, including the phone number to call on the day of the audio conference. Also, you’ll receive a web address where you can download the conference material, or the presentation handouts can be shared over emails as well from the company’s support team.

How do I download the presentation materials and associated exhibits?

The material is usually shared 24 hours prior to the conference time. You’ll receive instruction with password for that as soon as material is available for download or reference.

How does the question and answer session work?

During the live audio conference, the program moderator will provide instructions on how you can ask questions via your telephone or Chat functionality. Usually last 10 minutes of the audio conference is kept for question answer session. We try to take at least one Question from attendee due to limited time, however, in case of multiple questions we encourage you to send your questions directly to the speaker for answers. You need to be informed if the Presenter speaker prefer questions over email or call or both.

Can I ask detailed customised questions after the conference is over?

We discourage additional questions after the completion of webinar. We will try to accommodate your query during Q/A session at the end of webinar; however you may also raise one additional question over email for the speaker. Any descriptive and real business case question can be asked for a fee. Our internal team can answer your additional question for a charge of at least $20 per question with help of the speaker.

What happens if I have technical problems during the call?

In case of any technical problem you can call our customer support and ask for the assistance. In case any technical problem occurs from our end, we will reschedule the conference to some other date and time and you will be informed.

In case I am not able to attend a live event, then what?

We will replay the audio conference for you on date and time convenient to you or share the recordings so that you don’t miss. All you need to do is – contact our customer support.

Are all conferences CEU approved?

CEU approval for webinars is specific to webinars eligibility as per requirements from CEU approver institutes and organizations. We publish this information in advance of accepting orders whether a webinar is applicable for CEU. Broadly, our all billing, coding and compliance conferences are CEU Approved.

How do I obtain CEU(s) for a live audio conference?

In case of live audio conference, after the conference is over, you can click on the link sent to you in instructions and download your CEU certificate and Feedback form.

How can I get CEU(s) for an on demand / Recording event?

In case of On-Demand event, after the conference is over, you can click on the link sent to you in instructions and follow the instructions to obtain the CEU. For recording, you may need to pass a Quiz

exam with minimum score criteria before you can be sent the CEU certificate. Exam is not the criteria for Live attendees who are auto eligible for CEU.

Can I get a customized audio conference for my organization?

Yes, you can contact our customer support and explain your requirements to them.

What credit cards do you take?

We accept most of the credit cards, as well as debit cards bearing the Visa/Master Card Logos. Credit and Debit cards are charged at the time the order is placed. For your convenience we accept the following forms of credit card payment:

Visa / MasterCard / American Express / Discover / most other cards

In additional cases, we will accept personal and corporate checks on our registered company account/address as will be shared to you at the time of purchase for check payment. You can also make payment through PayPal.

While no company can insure that transmission of data over the internet is ever fully secure, we at Webcon60have taken steps to make your credit card transactions as secure as possible by using the most sophisticated encryption technology. We utilize a Secure Socket layering (SSL), which provides the safest internet transmission of your personal information.

Who should I make my check out to?

Please make checks payable to: Webcon60 or its assignee as will be informed to you by our customer care / Support team, and be sure to include your complete ordering information with your check. Please include a valid mailing address and phone number. Missing information may delay your order from processing.

What is your Cancellation and Refund policy?

Cancellations received up to five business days before the webinar are refundable, minus a registration, processing and shipping charge of $25 which you may apply toward any future webinar. After that, cancellations are subject to the entire webinar fee, which you may also apply toward a future webinar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time. Any Refund/Cancellation request will be entertained within 24 Hours of placing the order, however post 24 hours we will rework on your service. Refunds are not being provided for products that have already been approved by the customer. Refunds will be processed within 21 days period.

Webcon60 is committed to providing exceptional writing and training solutions products at affordable prices, and we have a Good customer approval rate. However, Webcon60 is under no legal obligation to refund the purchase price of any writing, product or any other service under any circumstance unless explicitly put forth by Webcon60 Solutions. In a rare case of reasonable refunds, the cost incurred for registration, processing and shipping charge of $25 will be deducted from the original price paid. Webcon60 also reserves the right to use its work in instructional or promotional material subject to the Privacy Agreement.

How can I give feedback?

You can visit our website www.webcon60.com and send us your feedback and suggestions. Also, after the event is over you can click on the link sent to you and download the Feedback form. We value your feedback and definitely evaluate them for continuous improvements.

Is the registration valid for 1 person only?

Yes, but you can also register multiple attendees for an audio session. For a discounted price for multiple attendees from one location/office, please contact support@webcon60.com or call 1-888-437-7218.

What are the terms of use?

  • WebCon60 owns and operates the websites Webcon60.com, and any other registered domain sites or assignees (“Websites”) and retains ownership of all copyright and other intellectual property rights in the WebCon60 Material/Product, including any documentation, data, technical information and know-how provided to Customer. Customer agrees that it must obtain WebCon60’s prior written consent before it may: (i) copy any of WebCon60’s material; (ii) use any recording equipment (including, but not limited to, audio recorders, video recorders, and cameras) during the audio conference or webinars; or (iii) use WebCon60’s trademarks, trade names, or other designations in any promotion or publication. The term WebCon60 Material/Product shall mean to include all products/materials that you purchase from WebCon60’s Websites and/or al information you get access to upon purchase of those products/materials.
  • Subject to payment of respective WebCon60 Material/Product fee, WebCon60 will grant to each of Customer: (i) a non-exclusive, non-transferable license to access the particular product in an uninterrupted manner, and (ii) a non-exclusive, non- transferable license to use a single copy of all WebCon60 Material/Product.
  • The WebCon60 Material/Product shall not be used for commercial purposes nor shall be exploited to create derivative work. To understand the complete usage terms or if you have specific query regarding usage of WebCon60 Material/Product, please write to support@webcon60.com.
  • Applicable laws: By visiting Webcon60website, you agree that the international laws, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Webcon60or its affiliates. In no event will Webcon60 Solutions, and its officers, directors, employees, editors, and representatives be held liable for any damages of any kind, including without limitation compensatory, direct, indirect, or consequential damages, loss of income or data, loss of or damage to property, and claims of customers or third parties arising from any situation.

Have additional questions?

Please feel free to contact our customer service at 1-888-437-7218 (Monday through Friday, 9:00 am to 6:00 pm Eastern Time) or e-mail support@webcon60.com with any additional questions.

WebCon60

320 Heinlein Strasse,

Frankemuth, MI 48734, USA Phone: 1-888-437-7218